Last updated: August 11, 2022
The types of information we collect
While using our website, we may ask you to provide us with certain personal information that can be used to contact or identify you. Personal information is also referred to as “Personally identifiable information” which may include, but is not limited to:
- Your name, surname, date of birth, home language, physical address, contact number and email address.
- Your identity number.
- Your product and service preferences, views and your TooMuchWifi account information.
- Recordings of contact you make to one of our contact centres, either by telephone call or in writing to us.
- How you use our products and services.
- Your race, gender and ethnic origin.
Usage information is collected automatically when using our website.
Usage information may include information that your device such as computer or mobile phone provides for example Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic Information.
When you access our website by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, Your mobile device’s unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use and other unique device identifiers.
We may also collect information that your browser sends whenever you visit our website or when you access our website on your mobile device.
How we collect personal information
This uses a specific form of a Cookie, which is stored on your device and enables an analysis of your use of our website. We use Google Analytics to analyse and regularly improve the usage of our website and to improve our service and product offerings.
Social Media and Social Media Advertisements
Why we collect your personal information
To provide and maintain our website
Including monitoring the usage of our website.
To manage your account
To manage your registration as a user of our service or website. The personal information you provide can give you access to different functionalities of our website that are available to you as a registered user.
To contact you
By email, telephone calls, WhatsApp, SMS, or other forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
To provide you with news, special offers and general information
About other products, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.
To manage your requests
To attend and manage your requests to us.
For other purposes
We may use your information for other purposes, such as information analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our website, products, services, marketing and your experience.
How we will process and store your personal information
We will only process your personal information for lawful purposes relating to our business if you have given us your consent, or if the law requires or permits it.
The security of your personal information is important to us, and we take appropriate and reasonable steps to protect your personal information.
Your rights to the personal information we collect about you
You have the right to request access to the personal information we have collected about you. In order to do so, you must provide us with proof of your identity and request it by contacting us.
You may request us to update or delete the personal information we have about you should the information be inaccurate, out of date, incomplete, unlawfully obtained or we are no longer authorised to keep it. You must inform us of your request in writing. Please refer to Promotion of Access to Information Act of 2000 (PAIA) for further information.
By email: [email protected]
By visiting this page on our website: https://toomuchwifi.co.za/contact-us/
By phone number: 060 016 9434