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We don’t sell wifi, we sell connection.
©2024 TooMuchWifi. All rights reserved
1. General Consent and Agreement
1.1. This is an agreement between you, our customer, and us, TooMuchWifi,
regarding the use of our products, services and equipment (collectively referred
to hereinafter as “services”), including your account held with us.
1.2. As a user of our services you have signed up for, you are responsible for the
acceptable use compliance of the account registered in your name with us.
1.3. Our Terms & Conditions may be amended from time to time and governs both the
online and offline access to and use of our services for new and existing users.
1.4. You consent to the collection, storage, use and transfer of your personal
information by us as described in our Privacy Policy.
1.5. You agree that you have read, understood and accepted our Terms & Conditions
and Privacy Policy.
2. Ownership of Equipment
2.1. The TooMuchWifi equipment installed at your premises remains the property of
TooMuchWifi. This includes:
2.1.1. the bracket, pole, cabling and dish installed on the exterior wall of your
house;
2.1.2. the Wi-Fi router, cabling, power plugs and the power device attached to
the Wi-Fi router installed inside your house.
2.2. Should the equipment fail due to tampering by anyone who is not an authorised
TooMuchWifi Technician, the costs to replace or repair the equipment will be for
your account.
2.3. Should the equipment be stolen, the replacement costs will be for your account.
2.4. Should the equipment fail due to damages caused by natural disasters, fire or
vandalism, the repairs or replacement will be for your account.
3. Payments
3.1. For pricing of our services and to know which amount you need to pay, click
here.
3.2. Payments must be made on or before the 1st of every month to ensure
uninterrupted service.
3.3. Payment can be made using your unique NODE number as the payment
reference and any of the following payment methods:
3.3.1. Credit/Debit Card Payment
3.3.2. Instant EFT
3.3.3. Nearest Spaza Shop that has Kazang and Shop2Shop
3.3.4. Debit Order
3.3.5. FNB ATM cash deposit into the TooMuchWifi bank account
3.3.6. EFT (electronic funds transfer)
3.4. **To avoid being disconnected, please ensure that you use your TooMuchWifi
NODE number as the beneficiary payment reference.
4. Late Payment and Disconnection
4.1. If payment is not received by the due date, your service may be disconnected.
4.2. Reconnection after disconnection due to late payment can take up to 72 hours.
This means that if you were disconnected due to payment not being received by
the due date, your service can only be reconnected once payment has been
made and you could wait up to 3 business days to be back online.
5. Refunds
5.1. Should you wish to discontinue with our services due to an unsuccessful
installation or you have changed your mind after making your first payment as a
new customer, a refund can be requested.
5.2. We will require confirmation of your banking details for the refund.
5.3. Refunds can take up to 72 hours or 3 business days to be processed.
6. Installation
6.1. Installation will be scheduled as soon as we have received your first payment for
the service(s) you have ordered.
6.2. Installation date will be scheduled and confirmed with you.
6.3. Our estimated turnaround time is 7-10 business days from the date of payment
being received.
6.4. You must ensure someone is available at the time of installation at your house to
approve the equipment to be installed.
6.5. Should you not be available or have someone available when the installation
team arrives, the installation will be rescheduled to another date and time.
7. Returns (uninstall and collection of equipment)
7.1. In the event of non-payment, TooMuchWifi reserves the right to decommission
(uninstall and collect) its equipment after three consecutive months of unpaid
accounts.
7.2. You will receive notification from TooMuchWifi for the decommission required.
7.3. Should you decide to keep the equipment that we need to uninstall and collect, or
the equipment is damaged or no longer in your possession, we reserve the right
to charge you for damages or the value of the equipment that cannot be collected
by us.
8. Relocation of equipment
8.1. Should you require the installed equipment to be moved, a callout fee will be
charged which will be for your account.
8.2. Should you move to another location or community that is covered by
TooMuchWifi and wish to remain with TooMuchWifi as your Wi-Fi service
provider, you will be charged for a relocation fee.
8.3. Please note that we cannot guarantee that your relocation from the old to the
new property will take place on the same day.
8.4. We reserve the right to charge you for damaged equipment during the relocation
process should the damage not be caused by TooMuchWifi’s authorised
Technicians.
9. Talk to TooMuchWifi
9.1. If you have any concerns, issues or questions related to the service, you can
contact TooMuchWifi on:
9.1.1. Telephone: +27 (60) 016 9434
9.1.2. Email: [email protected]
10. Modification of Terms
10.1. TooMuchWifi reserves the right to modify its Terms and Conditions.
10.2. TooMuchWifi will notify you of any changes made to its Terms and Conditions.
11. Governing Law
11.1. These Terms and Conditions are governed in accordance with the laws of South
Africa.
11.2. By continuing to use TooMuchWifi services, you agree to these Terms and
Conditions.
11.3. TooMuchWifi reserves the right to terminate your account, disconnect the
services and decommission its equipment should there be any unlawful use of its
equipment or services, or should there be a breach in its Terms and Conditions.
Terms and Conditions for Marsriva Smart Mini DC UPS Model KP2 EC
These Terms and Conditions ("T&Cs") govern the use of the Marsriva Smart Mini DC UPS
Model KP2 EC (hereinafter referred to as "the unit") provided by TooMuchWifi (referred to as
"the Company") to the customer. By purchasing or leasing the unit, the customer agrees to
abide by these T&Cs.
internet equipment during power outages, such as load shedding.
leased to the customer for the duration of the agreement.
attempt to tamper with or modify the unit without explicit instruction from a TooMuchWifi
employee is strictly prohibited. The customer acknowledges that tampering may result in
damages to the unit, for which the customer will be held financially liable.
property resulting from damage to the unit or its misuse by the customer.
customer's responsibility to report such issues directly to TooMuchWifi by creating a
ticket or contacting customer support. The Company will endeavor to resolve the issue
promptly.
Any changes will be communicated to the customer in writing or via email.
agreement and reclaim possession of the unit in the event of breach of these T&Cs by
the customer.
laws of South Africa.