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TooMuchWifi Careers

Customer Happiness Manager

TooMuchWifi delivers premium internet affordably to low income populations in developing economies; our initial market focus is the urban informal settlements surrounding Cape Town and Johannesburg.

We’re not a traditional “low-cost internet provider” - this isn’t about internet handouts, limited bandwidth, bad user experiences or walled gardens. It’s the internet, delivered fast: just the way you’d want it delivered to you with world class customer service and a deep sense of accountability.

TooMuchWifi was founded by people passionate about technology and social justice with a global track record of delivering services and technologies to new markets and a shared mission for bridging the digital divide across the world. We are currently looking for a key member that will pull together a customer focused response to all the commitments we have everyday.

Personality, initiative, passion and humility will make up for gaps in specific experience: you are *not* expected to arrive with all the right answers, you *will* be expected to leverage past experience, research and iterate on best practices and implement tailored solutions.

Key Trait: A demonstrable track record of interacting with clients and delivering excellent customer support. A key question you’ll be asked is how have you converted a customer’s frustration into loyalty because of a thoughtful response. Example previous industry experience: hospitality, automotive rental, premium car service centers.

Job Description: Support the Company Mission

Our Mission is to quickly and responsibly build a profitable network of access points providing human-centered design solutions to the under connected urban population of South Africa.

This role is embodies the company’s core value of accountability, by absorbing customer frustrations and implementing an action plan for their happiness this person will own problems until they are solved while ensuring excellent communication and expectation management every step of the way.

Customer Happiness Responsibilities

Documentation Responsibilities


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