TooMuchWifi Careers

Community Manager

TooMuchWifi - Various Communities Cape Town, South Africa

Full Time
Mid Level
Cape Town, South Africa

Do you have 10 years of professional work experience in sales or customer service?
Have you led teams of more than 5 people?
Are you motivated to improve your community and the lives of your neighbors?
Are you interested in developing young people in your community?

If so, we would love to learn more about your interests and see if we can work together to bring excellent and affordable internet to your neighbors.
Please read this job description and if you think it ‘fits’ then please apply here: http://bit.ly/TMWFCandidateAssessment

Who We Are

TooMuchWifi delivers fast, affordable internet to Township Communities in South Africa. Our mission is to do this quickly, profitably and sustainably, while supporting the communities we serve through dedicated social projects and legitimate community engagement. We bring our customers the internet. We delivered it fast and we do it with kindness and a deep sense of accountability.

TooMuchWifi was founded by people passionate about technology and social justice with a global track record of delivering services and technologies to emerging markets. Our team has a shared mission for bridging social and digital divides through the power of the internet.

Our Values + Principles

Our core company value is Accountability. We welcome you to help hold us accountable to our core principles of Kindness, Hard Work, Timeliness and Integrity.

Learn more about these commitments here: https://bit.ly/TMWFCommitments

Intentional Leadership

This is unequivocally a leadership role, our staff is primarily made up of young people in their first professional experience. This means that their leaders are particularly important because they shape not only how our business is portrayed to the public, but how our young people develop the skills they need for the workplace and life beyond.

We invite you to review our open letter about Intentional Leadership - https://bit.ly/TMWFLeadershipExcoOnly

If you choose to apply we recommend you incorporate some of these concepts so we can discuss them together when we meet.

We are looking for people who

About the Role

As Area Leader, you will have leadership responsibility for delivering and maintaining our service in an area of approximately 10,000 homes by coordinating company resources and community based staff in a fast-paced startup environment.

You must embody the brand for your home community, and represent your neighbours and hold the company accountable to its core values and commitments. You must embody our core values, and principles and inspire your team by leading by example.

In this role, you will work closely with the Customer Support department, supporting managers and functional leadership to help build a team of Customer Technical specialists and installation teams who can deliver our promises with excellence. You will also be responsible for delivering on the highest level of support and service, exceeding our customers expectations.

If you have a desire to help others, are curious about technology, and a passion to make the customer service experience a bit more human, this could be the right opportunity for you!

Your Responsibilities will be to

Requirements Qualifications and Experience

If you consider yourself to be a high performing individual, have a desire to help others, are curious about technology, and have a passion to make the customer service experience a bit more human; this could be the right opportunity for you!

If after reading all of this you still think this ‘fits’ then please apply here: http://bit.ly/TMWFCandidateAssessment

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