TooMuchWifi Careers

Customer Support Operations Manager

Full Time
Mid-Senior Level
Cape Town, South Africa

Who we are

TooMuchWifi delivers fast, affordable internet to Township Communities in South Africa. Our mission is to do this quickly, profitably and sustainably, while supporting the communities we serve through dedicated social projects and legitimate community engagement. We bring our customers the internet. We delivered it fast and we do it with kindness and a deep sense of accountability.

TooMuchWifi was founded by people passionate about technology and social justice with a global track record of delivering services and technologies to emerging markets. Our team has a shared mission for bridging social and digital divides through the power of the internet.

Our Values + Principles

Our core company value is Accountability. We welcome you to help hold us accountable to our core principles of Kindness, Hard Work, Timeliness and Integrity.

We are looking for people who

About the Role

As a Customer Fulfilment Operations Manager, you will have leadership responsibility for hiring, training, coaching, and leading a team of new and established Fulfilment Specialists in a fun and fast-paced startup environment.

In this role, you will work closely with the Customer Support department, supporting managers and functional leadership to help build a team of Customer Technical specialists and installation teams who can deliver our promises with excellence. You will also be responsible for delivering on the highest level of support and service, exceeding our customers expectations.

If you have a desire to help others, are curious about technology, and a passion to make the customer service experience a bit more human, this could be the right opportunity for you!

Your Responsibilities will be to

Requirements Qualifications and Experience

If you consider yourself to be a high performing individual, have a desire to help others, are curious about technology, and have a passion to make the customer service experience a bit more human; this could be the right opportunity for you!


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